Problems with receiving monophonic ringtones or b/w logos and pictures?
1. BoomTribe currently provides our products for most Nokia phones in TDMA and GSM networks. We also provide for selected Samsung and Motorola phones in GSM networks.

2. To receive Ringtones & Graphics, your service provider must support sending Ringtones & Graphics via Text Messaging, and you must subscribe to this service. If you are not sure whether your service provider offers this service, contact them and ask if they support relaying binary messages via SMS. Unfortunately only users whose service provider supports this technology are capable of receiving Ringtones & Graphics from BoomTribe.

3. If you are using a supported phone, are positive that your service provider supports this technology, and still have not received your ordered item, please be patient. Sending of Ringtones & Graphics to a mobile phone involves many network systems (both public and private) out of BoomTribe’s control. Sometimes due to the overload of these systems, it may take hours for you to receive the ordered item.

4. With some phones, you can only download one ringtone at a time. If you do not Save or Discard the ringtone on your handset, before trying to download another, you will not receive the second ringtone, however you will still be charged for that purchase.

5.You are able to sample the ringtone on the website with the proper audio software (usually included in your operating system) before you purchase it, you will only be charged for your ringtone purchase, when you download the ringtone, EVEN IF YOU CHOOSE TO DISCARD IT.

Problems with receiving polyphonic ringtones or color pictures?
1. BoomTribe currently provides these products for the latest phones in GSM and CDMA networks. We support selected Innostream, LG, Motorola, NEC, Panasonic, Sagem, Samsung, Sendo, Siemens and phones.

2.To receive Polyphonic Ringtones & Color Graphics, your service provider must support sending Text Messages and your phone needs to access WAP/Web. You must subscribe to this service. If you are not sure whether your service provider offers this service, contact them and ask.

3. More Ordering Help: If this is first time you are ordering Poly tones or Color graphics please remember they are only for listed phones. You will receive a "Service Message" to you phone. Select Show to proceed. Next Select Options from your phone menu and then select Retrieve to get the tone. Your phone will connect to WAP and show you the tone that is yours to download. Select Accept. Download begins, this can take up to 30 seconds if your connection is slow. Once done the phone tells you Ringtone received. From Options you can either select to play, save or discard. Please Save the tone. After one download the bookmark expires and becomes invalid.

How do I know what Phone Model I have?
1. Check your phone's original packaging.

2. Check with your retail store, and they should be able to tell.

3. You can turn off your phone, remove the battery cover from the back of your handset, and read it from the label underneath the battery.

I received my ringtone/other ordered item. What next?
For information about how to operate your phone, please check the Nokia website at http://www.nokiahowto.com. Find your phone model from the menu and read the instructions. The same instructions should be found from your phone manual. To find your saved ringtone, go to MENU, then to PROFILES, select any of the profiles and choose CUSTOMIZE. Scroll down to "Ringing Tone" and press select. Find and choose your purchased ringtone. In general (may vary between the phone models) when you get the notification about the received ringtone, press "options". Then you have to choose the action: PLAYBACK, SAVE TONE, or DISCARD. Naturally you want to save the tone you purchased. NOTE! DISCARDED RINGTONES WILL NOT BE REFUNDED!

Why doesn't the ringtone I received sound like on the web page?
All devices re-produce the ringtone sound little bit differently. Our samples are mimicking Nokia sounds for most of our ringtones.

My phone isn't compatible?
If you have seen this message on the website, it is most likely that your phone is not capable of receiving the item you are trying to order. In order to receive your ordered item successfully you must have compatible phone. However, if you know for sure that your phone is capable of receiving the item and is not listed. Please let us know by filling out our contact form.

How do I know if I have and GSM phone?
A. If you are in the Caribbean and bought your phone recently, it is most likely a GSM phone.

B. Three ways to find out if your phone is actually GSM phone:

1. Look underneath the battery. If it has a removable little card (SIM card) with a chip in it you have a GSM phone.
2. You can call your carrier store and ask.
3. Go to the website of your cellular phone carrier.

GPSR connection not available?
In this case you need to contact your operator since they are providing your connectivity. As indicated in some of our product pages, an internet connection is needed in order to retrieve the item.

Double charges on your credit card?
All credit card transactions are authorized before the actual charge. This is done to minimize the chances of fraudulent transactions. Often your online bank statement reflects the authorization and the actual charge. If you don't know which one is which, please contact your bank and ask them how to separate the two. Authorization entry will disappear from the online statement in a few days. Please, note that every erroneus charge attempt and subsequent authorization will show up on your online statement also. If you still think there is an erroneous charge on your account, please contact us and furnish the contact form message field with the first 4 and the last 4 digits of the credit card used in order to speed up the investigation process.

I don’t have a credit card or Paypal, how do I order ringtones and logos?
You can order your items buy purchasing a BoomTribe prepaid code. These codes are available for purchase at many cell phone stores in the region and at a number of electronic card providers. Simply text the code to the number we have provided for your cellular carrier and credits will be added to your account, which will allow you to make purchases.

What is a WAP Push message and how do I get to my content if I haven't received it?
WAP Push messages are specially formatted SMS messages that display an alert message to the phone, and give the user the option of connecting directly to a particular URL via the mobile phone’s WAP browser rather than having to type in the URL to get to the content.

BoomTribe sends a WAP push message in response to a request from a user e.g. txt message request. There are variations on the name of a WAP push depending on the make of phone that you are using.Here are the most common ones:

• Nokia - "Service Message"
• Sharp - "WAP Alert"
• Samsung - "Push Message"
• Motorola - "Browser Message"
• Sony Ericsson - "[name of site/page]WAP"
• Sagem - "WAP Push"
• Panasonic - "WAP Message"

If you do not get the WAP Push, either your mobile phone does not support WAP Push or there is a delay from the operator. You can either wait to see if the WAP push arrives or contact us to request the URL via regular text message or email to your phone.